Emergency & Crisis Response

Owned by Emma Nündel
Jul 23, 2022
3 min read

When you launch a community, it is extremely important that you know how to respond to serious and emergency issues. Members will inform you sooner or later about personal crises that they are facing and it is our job to signpost them to the right resources. These crises might be about sexual assault, depression, general abuse, or suicidal thoughts. As speed is essential in these responses, you need to have a response sheet ready to go before launching your community.

International Response: Suicide

Dear USERNAME,

Thank you so much for reaching out. It is important to share your thoughts. When we feel low, it can be really difficult to see purpose in things and sharing these thoughts is extremely difficult as well. You can be proud of yourself for taking the first step in sharing your thoughts. 

It is easier for us to support you if we know where you are based, so please do let me know where you live. Internationally, you can reach out to the Samaritans. You can call them at 116 123 or text SHOUT to 85258. I am happy to look for further information on places that can support you and let you speak with a mental health professional once I know where you are based. Hope to hear from you soon and thank you so much again for reaching out. 

Do not hesitate to get in touch again if you have any further questions or would like to have a chat. 

My best wishes,

COMMUNITY MANAGER NAME

International Response: Sexual Assault

Dear USERNAME,

Thank you so much for reaching out. It is important to share your thoughts. Sharing these experiences is extremely difficult, you can be proud of yourself for taking the first step in talking about your experiences and reaching out for help.

It is easier for us to support you if we know where you are based, so please do let me know where you live. Internationally, you can reach out to Crisis Text Line. You can text HOME to 741741. I am happy to look for further information on places that can support you and let you speak with a mental health professional once I know where you are based. Hope to hear from you soon and thank you so much again for reaching out. 

Do not hesitate to get in touch again if you have any further questions or would like to have a chat. 

My best wishes,

COMMUNITY MANAGER NAME

Check for country specific information once you know where the person who is reaching out is based:

Suicide - https://blog.opencounseling.com/suicide-hotlines/

Sexual Assault - https://ibiblio.org/rcip/internl.html

Abuse - https://en.wikipedia.org/wiki/List_of_domestic_violence_hotlines

General: